NATT Safety Services Training Cancellation Policy
Participant Cancellation: • Requests to withdraw from a scheduled training program must be made 3 business days prior to a course date. If the request is not received prior to the 3 business days, payment for the full course will be invoiced. (If the course was prepaid, no refund will be given). • Participants must obtain a cancellation confirmation from a representative of NATT Safety Services via email prior to their attendance being considered cancelled. Please include the course name and date in your request. Client must email their account representative and NATT Safety Services Manager of Training at (firstname.lastname@example.org) for the cancellation and receive a cancellation confirmation. • If a participant’s request to withdraw was made in accordance with our cancellation policy of 3 business days, the participant may either register for the next available course as paid in full or receive a refund less an administration fee of 25% of the course fee.
Participant No Show: • Participants who withdraw after the class start date, are late arrivals resulting in denial of entry into class or who fail to attend without notification will not receive a refund of the course fee. • Substitution of qualified participants is allowed up to the course start date. • Participants who arrive late (15 minutes or more) to a scheduled training program, may result in the participant being turned away for training as the program must start at the scheduled time.
Host Cancellation: • NATT Safety Services reserves the right to cancel any course due to insufficient enrollment or for other reasons. Every effort will be made to advise participants if a class must be cancelled with at least 1 business day notice prior to the start date. • If NATT Safety Services must cancel a class, participants will be offered the option of transferring to the same course at a later date or 100% refund.
Weather Conditions: • The safety of our participants and our instructors is of utmost importance. Any weather conditions that result in dangerous road conditions will cause a class to be either delayed or cancelled. We reserve the right to cancel a class at our discretion should we deem road conditions to be unsafe. Less threatening conditions may cause delays to the start time of a course to ensure participant and instruction safety. Should a course be cancelled due to weather conditions, we will reschedule the course at a later mutually agreed date and time.